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PRIVACY POLICY
At Heritage Home Loans, we take the job of protecting our customers data and information very seriously.
Therefore, we & the company that provides & hosts our website have implemented systems and
policies to ensure that your data is safe and compliant with the FTC regulations regarding the
Gramm-Leach-Bliley Act.
The following describes the areas affected and falling under the Act along with a description of
how your data is safeguarded and compliance maintained.
Protection from unauthorized access during the application entry process
Loan applications submitted by potential borrowers to Heritage Home Loans from our website are
double protected by both a 128bit SSL connection on the page that loads the loan application
program and by a 128bit SSL connection from the loan application program to the web services
provided by the host & provider of our website that loads and saves data.
Protection from unauthorized access while in our custody
Once submitted, electronic access to the your data is restricted to personnel who are directly
responsible for processing your information & maintaining the system. We & the company that
provides & hosts our website have a hardware firewall solution that prevents direct access to any
of the database servers from outside the building.
Use of loan application data
Under no circumstances does Heritage Home Loans or the company that provides & hosts our
website, sell, convey, share or disseminate in any way, any data associated with your loan application.
As part of Heritage Home Loans & our website providers process of continually enhancing and
upgrading our website so it better serves our users & clients, we monitor and compile various
statistics on the habits of consumers filling out the loan application. These statistics such as
which fields are left blank, most common stopping points, most common data entry formats
and various other user habits, don't contain any confidential consumer information but provide
us & our website provider/host with a wealth of information we need to improve the website
and the services provided by the host/provider of our website.
Protection while exporting loan applications to a loan origination system (LOS)
The company that provides & host our website supports exporting loan applications to a number
of popular LOS systems such as Calyx Point, Encompass, Contour, Genesis 2000, and many
others. Depending on the specific LOS, the export methods vary. For Calyx Point, which
HeritageHome Loans uses to process your application, they utilize the Fannie Mae DO/DU 3.2
format for importing loan applications to our local computer over a secure HTTPS connection.
Protecting data from power failure and disaster
Our website is hosted at a state of the art data center located in Oklahoma City, Oklahoma.
In addition, the company that provides & hosts our website also has two other offices in Orlando
and Salt Lake City, as well as a leased backup data center which is also in Oklahoma. Each of
the data centers houses at least one redundant system and boasts redundant power employing uninterruptible power supplies and generators capable of supplying them with power for an indefinite
period of time. In the event of a disaster affecting the physical location of the Oklahoma City data
center, they are capable of becoming fully functional by employing a combination of the three
alternate data centers.
USA PATRIOT Act Compliance
Although Heritage Home Loans does not specifically or officially fall under the guidelines of the
USA PATRIOT Act, upstream lenders and other financial institutions involved in the mortgage
transaction do and as the origination point of the loan are expected to assist in gathering the
necessary information from consumers for upstream lenders and institutions to be compliant.
Unlike other compliance requirements, there are no disclosure forms to distribute to the borrower.
Rather, section 326 of the Act provides that institutions implement a customer identification program
(CIP) in order to verify the identity of borrowers prior to engaging in a financial transaction which
means that when a client is opening a new mortgage loan we have the tools required for implementing
a CIP. Specifically, the online loan application has fields and other tools for gathering all the required information from a borrower including (name, date of birth, address and taxpayer identification number).
In the event the borrower is not a U.S. resident, a passport number and country of issuance, alien identification card number, or number and country of issuance of any other government-issued
document evidencing nationality or residence and bearing a photograph or similar safeguard is
required. Because of the many variances of these forms of identification, Heritage Home Loans provides, through the company that provides & hosts our website exclusive technology that allows clients to transmit & include a copy of their ID on a secure site basis, which is one of the best and
most convenient ways to fulfill the requirements of the act.
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